Refund and Cancellation Policy

1. Subscription Billing

Subscriptions are billed in advance on either a monthly or annual basis, as selected by the Customer at the time of purchase.

Subscription fees are exclusive of VAT unless otherwise stated.

Payment is due immediately upon invoice or by the agreed payment method.

2. Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

By maintaining an active subscription, the Customer authorises the Company to collect the applicable subscription fees using the selected payment method.

3. Cancelling a Subscription

Customers may cancel their subscription at any time through the Service or by contacting support.

Cancellation prevents future renewals only.

Access to the Service continues until the end of the current paid subscription period.

No partial refunds are provided for unused time.

4. Annual Subscriptions

Annual subscriptions are prepaid for the full subscription period.

Unless otherwise agreed in writing, annual subscriptions are non-refundable after the subscription has commenced.

5. Monthly Subscriptions

Monthly subscriptions are billed in advance.

Cancellation takes effect at the end of the current billing period.

Unused portions of a billing period are not refundable.

6. Refunds

As the Service is provided to business customers only, subscription fees are generally non-refundable.

Refunds may be issued at the Company’s sole discretion where:

• duplicate payments have been made;
• billing errors have occurred;
• the Company agrees to cancel before service commencement.

Any discretionary refund does not create an obligation to provide refunds in future cases.

7. Failure to Pay

If payment cannot be collected:

• access to the Service may be suspended;
• features may be restricted;
• outstanding invoices may become immediately payable;
• the Company may terminate the subscription.

The Customer remains liable for all unpaid fees.

8. Data Following Cancellation

Customers remain responsible for exporting their data before the subscription expires.

Following termination, Customer Data may be retained for up to 30 days to allow retrieval where technically practicable.

After this period, Customer Data may be permanently deleted.

The Company has no obligation to recover deleted data.

9. Price Changes

The Company may change subscription pricing by providing at least 30 days’ notice.

Revised pricing will apply from the next renewal date.

10. Contact

Billing enquiries should be directed to:

billing@getroq.com