Privacy Policy

Information We Collect

We may collect:

• Name
• Business email address
• Telephone number
• Company name
• Billing information
• Login information
• IP addresses
• Browser information
• Usage statistics
• Support requests
• Customer Data where it contains personal information

Why We Process Personal Data

We process personal data to:

• provide the Service;
• authenticate users;
• manage accounts;
• process payments;
• provide customer support;
• improve the Service;
• detect fraud and security incidents;
• comply with legal obligations.

Legal Basis

Where applicable, we process personal data under one or more of the following legal bases:

• performance of a contract;
• legitimate interests;
• legal obligation;
• consent (where required).

Data Sharing

We may share information with trusted service providers including:

• cloud hosting providers;
• payment processors;
• email delivery providers;
• analytics providers;
• customer support providers.

We do not sell personal information.

International Transfers

Where personal information is transferred outside the UK, we will ensure appropriate safeguards are in place.

Security

We implement reasonable technical and organisational measures to protect personal data.

No internet-based service can guarantee complete security.

Data Retention

We retain information only as long as reasonably necessary to provide the Service, comply with legal obligations and resolve disputes.

Customer Data may be deleted following account termination in accordance with our Terms.

Your Rights

Where applicable, individuals may request:

• access;
• correction;
• deletion;
• restriction;
• objection;
• data portability.

Requests should be sent to:

privacy@getroq.com